Legal notice

2. Terms of Service

Last updated: 20 August 2026

2.1 About Us and Acceptance of These Terms

the-bull-frog.com (the "Site") is operated by Rodolfo Ramos de Oliveira, an independent artist established in Portugal, trading under the name The Bull Frog Collective ("we," "us" or "our"), with professional address at Avda Afonso Costa 22B, 1900-036 Lisboa, Portugal, and Portuguese tax identification number (NIF) PT 253600405.

By accessing, browsing, or placing an order through the Site, you agree to be bound by these Terms of Service (the "Terms"), our Return and Refund Policy, our Shipping Policy, and our Legal Notice, all of which are expressly incorporated herein by reference. If you do not agree to all of these Terms, you must immediately discontinue use of the Site.

2.2 The Bull Frog Collective — Multi-Brand Structure

The Bull Frog Collective is the trading name under which Rodolfo Ramos de Oliveira operates a curated multi-brand retail platform and creative umbrella for clothing, streetwear, skateboard and lifestyle products. The Site may feature current and future brands created internally or presented in collaboration with other independent designers.

Regardless of the brand label or design featured on an item, every purchase made through the Site is contracted with Rodolfo Ramos de Oliveira, trading as The Bull Frog Collective, as the seller of record. References to individual brand names are for catalogue, creative and identification purposes and do not create separate contracting entities unless expressly stated otherwise.

2.3 Contract Formation and Order Acceptance

When you place an order, you submit an offer to purchase the selected products. A binding contract is formed when we expressly accept the order by an order-acceptance communication or, if no separate acceptance is sent, when the goods are dispatched and a Shipping Confirmation is issued. Nothing in this section limits a statutory right of withdrawal or other mandatory consumer right.

• Order Acknowledgment: An automated e-mail confirming receipt of your order means that the order has been received. Unless it expressly states that the order has been accepted, it is not by itself a guarantee that we can fulfil the order.
• Order Acceptance: We will confirm acceptance by an express acceptance message or by dispatching the goods and issuing a Shipping Confirmation. We may begin preparatory or production steps after receiving an order before formal acceptance; if the order is not accepted, all sums paid for that order will be refunded.
• Refusal or Cancellation Before Acceptance: We may refuse or cancel an order before acceptance or dispatch for legitimate reasons, including:
1. a manifest technical, system or pricing error in the product listing;
2. unavailability of required materials, production capacity or fulfilment resources;
3. a legal, sanctions, export-control or destination restriction that prevents lawful fulfilment;
4. incorrect, incomplete or materially unverifiable billing or delivery information;
5. reasonable suspicion of fraud, unlawful activity, abusive ordering or unauthorised commercial resale.

If an order is not accepted or is cancelled by us before dispatch, the amount paid for the cancelled goods will be refunded using the original payment method unless another method is expressly agreed.

2.4 Product Availability, Catalog Rights, and Visual Representations

• Product Availability: Because we operate without pre-produced retail stock, orders are subject to the availability of materials, blanks, print capacity and fulfilment resources. If we cannot fulfil an accepted order, we will contact you and provide the remedy required by applicable law.
• Catalog Modifications: We reserve the right to withdraw, modify, or discontinue any product or content from the Site at any time without prior notice.
• Visual and Colour Representations: Product imagery is illustrative. Colours, fabric textures and print appearance can vary with display settings and with reasonable production tolerances. Minor visual variations do not by themselves constitute non-conformity, provided the goods meet the contractual description and mandatory conformity requirements.

2.5 Made-to-Order Fulfillment, Verification & Customer Responsibility

• Made-to-Order Nature: We do not maintain pre-produced retail stock. Products are prepared or manufactured after an order is placed and production typically requires up to approximately 10 business days before carrier dispatch, unless a different period is shown. Standard catalogue products do not become legally personalised merely because they are produced after ordering.
• Order Verification and Changes: Please verify size, item, quantity, design option and delivery address before payment. Production may begin quickly, so we cannot guarantee voluntary changes to an order once production has started. This operational limitation does not remove any statutory right of withdrawal or other mandatory consumer right. Goods made to the consumer's individual specifications or clearly personalised are subject to the specific legal exception described in the Return and Refund Policy.

2.6 Pricing and Payments

• Pricing and Currency: Prices are displayed in Euros (EUR). Applicable VAT and other taxes will be included or shown at checkout as required by law and according to the delivery destination and the Seller's tax obligations.
• Pricing Errors: While we make every effort to ensure pricing accuracy, manifest errors may occur. If we discover an error in the price of any product you ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be automatically canceled and fully refunded.
• Payment Methods: Payment must be authorized in full at checkout using the valid payment methods made available on the Site. Transactions are subject to validation checks and authorization by your issuing institution. If payment authorization is refused or delayed, we shall not be liable for any delivery delay or non-delivery and will be unable to complete the sale.

2.7 International Sales, Customs, Taxes, and Embargoes

We ship to supported international destinations. Availability depends on carrier networks, legal restrictions and customs requirements. For deliveries outside the European Union or into a customs territory:

• Importer Responsibility: The recipient may be treated as importer of record under destination-country rules and must comply with lawful import requirements, unless checkout states that we or another party will act as importer.
• Customs Duties & Local Taxes: All import duties, clearance charges, local sales taxes, VAT, and administrative fees levied by the destination country are strictly separate from the purchase price paid to us. All such charges, taxes, customs clearance fees, and compliance obligations are the sole responsibility of the customer.
• Trade Sanctions and Embargoes: We do not knowingly accept or fulfil orders where shipment or payment would breach applicable sanctions, embargoes, export controls or carrier restrictions. We may cancel an affected order and refund the amount paid where fulfilment cannot lawfully proceed.

2.8 Delivery Attempts, Unclaimed Shipments & Peak Periods

• Delivery Execution: Delivery will be attempted by our designated carrier at the address provided. If you are unavailable, the courier may make a secondary delivery attempt or deposit the parcel at a local pickup point.
• Unclaimed or Undeliverable Parcels: If an order is returned because of an incorrect address supplied by the customer, failure to collect, recipient unavailability or refusal of delivery, any refund due may be reduced by actual outbound, return transport and handling costs to the extent permitted by applicable law. Mandatory withdrawal, delivery and conformity rights remain unaffected.
• Peak-Season Delays: Production and delivery estimates may be affected by holiday periods, Black Friday, promotional launches, customs congestion or carrier disruption. Any agreed binding delivery date and mandatory statutory remedies for delay remain applicable.

2.9 Intellectual Property, Brand Safeguards & Design Protection

2.9.1 Exclusive Ownership & Scope

All content, design assets and intellectual property featured on or integrated into the Site - including original artwork, graphic designs, apparel prints, skateboard graphics, typography, logos, trade dress, product concepts, photographs, video, digital assets, source code, UI/UX layouts, marketing text and brand names - are owned by or licensed to Rodolfo Ramos de Oliveira, trading as The Bull Frog Collective, and/or the relevant rightsholders.

All content is protected by Portuguese, European Union, and international copyright, trademark, trade dress, and intellectual property laws. All rights not expressly granted herein are strictly reserved.

2.9.2 Prohibited Uses & Counterfeit Prevention

You are strictly prohibited from:

• Reproducing, copying, modifying, distributing, displaying, licensing, or creating derivative works from any design, graphic, artwork, logo, or content featured on the Site.
• Manufacturing, selling, offering for sale, or distributing physical or digital bootlegs, counterfeits, replicas, or imitations of any product or graphic associated with our brands.
• Purchasing products for the purpose of reverse-engineering graphics, copying print techniques, or duplicating proprietary designs.
• Utilizing our brand names, trademarks, or trade dress in meta-tags, keywords, hidden text, domain names, or social media handles without our express, prior written authorization.

2.9.3 Protection Against Automated Scraping & AI Data Mining

In accordance with Article 4(3) of Directive (EU) 2019/790, rights are expressly reserved in relation to text and data mining of protected Site content to the extent permitted by applicable law. Automated scraping, crawling, extraction or use of protected Site artwork or text for machine-learning or generative-AI training is prohibited without prior written permission where such reservation is legally effective.

2.9.4 Scope of Use & Personal Social Media Sharing

The purchase of any product transfers physical ownership of the specific tangible item to you. Under no circumstances does a purchase constitute an assignment, license, or transfer of any intellectual property rights in the artwork, design, or trademark applied to the item.

• Personal Social Media Use: Wearing our garments and sharing personal photographs or videos featuring our products on your personal social media profiles (e.g., Instagram, TikTok) is fully permitted and encouraged.
• Commercial Media Production: Commercial use of our protected logos, artwork or designs in advertising, films, television, paid campaigns or other commercial media requires prior written permission, except where applicable law permits the use without authorisation.

2.9.5 Copyright and Trademark Infringement Claims (Notice & Takedown)

We respect the intellectual property rights of creators and independent artists. If you are a rightsholder and believe in good faith that any design or content on the Site infringes upon your copyrighted work or registered trademark, please submit a formal notice to thebullfrogcollective@gmail.com containing:

1. Full legal name, address, and electronic signature of the rightsholder or authorized agent.
2. Clear identification of the copyrighted work or trademark claimed to have been infringed.
3. Identification of the specific product URL or content on our Site alleged to be infringing.
4. A statement declaring that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in the notification is accurate and that you are authorised to act on behalf of the rightsholder.

Upon receipt of a valid notice, we will investigate promptly and, where appropriate, remove or disable access to the contested material without admitting liability.

2.9.6 Legal Remedies and Damages

Unauthorised commercial reproduction, counterfeiting or other infringement may result in legal action and claims for injunctive relief, damages, recovery of profits or costs, and any other remedy available under applicable law.

2.10 Promotions and Discounts

• Promotional Terms: We may offer discount codes, free gifts or free-shipping benefits from time to time, subject to the specific conditions disclosed for the promotion.
• Modification Rights: We may modify, suspend or end a promotion prospectively, subject to any rights already acquired under an accepted order and to applicable law.
• Promotional and Clearance Items: Promotional, discounted and clearance products remain subject to all mandatory statutory rights, including withdrawal rights where applicable. Any additional voluntary return benefit may be limited where this is clearly disclosed and legally permitted.
• No Direct Exchanges: We do not offer direct item or size exchanges. All return requests are handled strictly as returns for a refund in accordance with our Return and Refund Policy.

2.11 Force Majeure

We are not responsible for delay or failure caused by events genuinely outside our reasonable control ("Force Majeure Event") to the extent permitted by applicable law. This does not remove any mandatory right that the consumer may have because of delayed or non-delivery.

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control, including in particular: strikes, lockouts, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, severe weather, flood, earthquake, epidemic, pandemic, natural disaster, transport network failures, power grid disruptions, or governmental regulations and restrictions.

Performance may be delayed for the duration of a Force Majeure Event, but we will take reasonable steps to mitigate its effects and will respect any mandatory right to terminate or obtain a refund.

2.12 Limitation of Liability and User Conduct

• Scope of Liability: To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses that were not reasonably foreseeable at the time of contract. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded or limited, including mandatory consumer rights.
• Prohibited User Conduct: You agree not to provide false information, attempt to breach Site security, introduce malicious software, or utilize automated tools to disrupt platform operations.
• Mandatory Consumer Protections: These Terms are subject to mandatory Portuguese and European Union consumer law and, where applicable, mandatory protections of the consumer's country of residence. Any conflicting contractual provision is limited to the extent necessary to preserve those mandatory rights.

2.13 Assignment, Severability, and No Waiver

• Assignment: You may not transfer contractual rights or obligations where the transfer would prejudice our legitimate interests, except where applicable law permits otherwise. We may transfer our rights or obligations where legally permitted, provided that the transfer does not reduce the consumer's mandatory rights.
• No Waiver: A failure or delay by Rodolfo Ramos de Oliveira, trading as The Bull Frog Collective, to exercise a contractual right does not by itself waive that right.
• Severability: If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

2.14 Governing Law, Language Prevalence, and Dispute Resolution

• Governing Law: These Terms are governed by Portuguese law. This choice does not deprive a consumer of mandatory protections that would apply under the law of the consumer's habitual residence where those protections cannot lawfully be waived.
• Language: The Site and these Terms may be made available in several languages. The English version is the reference version for interpretation to the extent permitted by law, but no language clause limits mandatory consumer information or rights applicable to a transaction.
• Jurisdiction: Consumer disputes may be brought before any court that has jurisdiction under applicable mandatory rules. For disputes that are not consumer disputes, the courts of Lisbon, Portugal, shall have jurisdiction where a valid jurisdiction agreement is legally permitted.
• Alternative Dispute Resolution (ADR): Under Portuguese Law No. 144/2015, consumers must be informed of available consumer ADR entities. Depending on territorial and subject-matter competence, consumers may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt). The official and current list of Portuguese ADR entities is maintained by the Direção-Geral do Consumidor at www.consumidor.gov.pt. Where the Lisbon centre is not territorially competent, another listed entity, including the CNIACC where it has supplementary territorial competence, may be available.